At KawaiiKowai.com, our goal is for you to be 100% satisfied with your purchase and experience. Please read the options below before returning or exchanging the item you have received.
- You will have 14 days from delivery of your package to file a return claim with customer service.
- You will be responsible for paying postage on any returns or exchanges.
- If a product you receive is damaged during shipment, or is not what you ordered, or the wrong size, we can send a replacement upon our confirmation and arrival of your returned product.
- All returned items must be unwashed, unworn, with the original tags attached.
- We only replace items if they are damaged or defective and if the item is still in stock.
***When sending an item back to KawaiiKowai, customers must use a courier that provides tracking or we will not be able to process a return or exchange***
To begin a return or exchange, please click or tap the "Contact Us" link on any page for customer support and include your:
- Order number
- Name on the order
- Email used for the order, this will also be the email we contact you on.
- Photograph demonstrating the quality of the print or the damaged area of the item, if applicable.
Refunds (if applicable):
- Refunds are issued only upon approval. Refunds may take up to 3-5 business days, and credit will be applied to the credit card used or original form of payment.