At KawaiiKowai, we want you to be happy with your order. If you are dissatisfied for any reason, please click or tap the "Contact Us" link on any page for customer support.

Defects & Incorrect Orders: We guarantee your order to be correct and free of defects. Just let us know within 30 days of delivery and we'll make things right.

Exchanges: Each KawaiiKowai product is made-to-order, so we are unable to exchange items. Please confirm you have selected the correct product and, if applicable, the appropriate size, before placing your order.